Jessica Bunting, the Business Analytics Program Manager for Goodwill Industries International (GII) is currently leading a data analytics initiative for all North American Goodwills. As the initiatives lead Jessica is tasked with transforming GII and local Goodwill culture and skills so they may be businesses that utilize data analytics to enable more informed business decision making. Prior to joining Goodwill’s national team Jessica worked at Goodwill of Delaware and Delaware County. She joined their team as the Performance Excellence Manager in 2013, and was promoted to Director of Performance Excellence in 2015. While a member of the Goodwill Delaware team, Jessica played an integral role in developing the company’s strategic plan, facilitating regular reviews of strategic performance, managed compliance processes, and conducted various surveys addressing quality of life, customer satisfaction, and employee engagement.

It was during her time at Delaware’s Goodwill that Jessica became involved in the greater Goodwill Network by joining GII’s National Impact Taskforce and presenting her work in performance management at both regional and national Goodwill conferences. Prior to joining Goodwill, Jessica received her Bachelor of Arts in Sociology from Christopher Newport University and Master of Public Administration with a focus in Nonprofit Management from the University of Delaware. In 2012, Jessica Received the James H. Sills, Jr. Scholarship recognizing her service to the Delaware nonprofit community through her assistantship with the Center for Community Research and Service, where she graduated from the Center’s Nonprofit Management Certificate Course. Jessica also volunteers a great deal of her time to working with Community Bridges that connects middle school and high school girls with mentors. In her spare time, Jessica is an avid camper.